Terms & Conditions

Last Updated: July 2026

Introduction

Welcome to Perspective Prints.

These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms.

Throughout these Terms, "Perspective Prints", "we", "our", and "us" refer to Perspective Prints.

If you have any questions before placing an order, please contact us—we are always happy to help.

1. Products

Every print is produced specifically to order using the image, size, paper, framing and finish selected by the customer.

As each item is individually produced, slight variations may occur during the printing and finishing process.

Please note:

• Interior room mock-ups are provided for illustration purposes only.
• Colours may vary slightly between your screen and the final printed product due to differences in monitor calibration, printing processes and paper characteristics.
• Some images may require minor cropping to suit different print sizes or aspect ratios. Where this is necessary, every effort is made to preserve the original composition and visual balance of the photograph.

2. Pricing & Payment

All prices are displayed in the selected currency and include applicable taxes where required.

Prices may change without notice; however, once an order has been accepted, the price paid at checkout will not change.

Payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment card details.

3. Order Acceptance

Your order is accepted once payment has been successfully authorised and you receive an order confirmation.

We reserve the right to decline or cancel any order where:

• payment cannot be authorised;
• fraudulent activity is suspected;
• pricing or product information contains an error;
• a product becomes unavailable;
• fulfilment or delivery cannot reasonably be completed.

Where an order is cancelled before dispatch, any payment received will be refunded in full.

4. Cancellations

All prints and framed artworks are produced exclusively to your chosen specifications.

Production normally begins shortly after an order is placed.

Orders may be cancelled before production has started.

Once production has commenced, cancellation may no longer be possible as costs will already have been incurred.

As our products are custom-made and produced to your specifications, they are generally exempt from the standard 14-day cancellation rights under the Consumer Contracts Regulations 2013.

5. Delivery

Estimated delivery times are provided as guidance only and are not guaranteed.

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including:

• courier delays;
• customs inspections;
• severe weather;
• public holidays;
• supply chain disruption;
• industrial action;
• other unforeseen events.

Such delays do not automatically qualify for compensation or refunds.

6. Oversized & International Deliveries

We deliver to selected international destinations.

Due to the size and nature of large-format artwork, shipping costs and courier availability may occasionally change after an order has been placed. This is particularly relevant for oversized prints and framed artwork destined for international addresses.

In exceptional circumstances, we may be unable to fulfil an order at the shipping rate originally charged.

Where this occurs, we will contact you as soon as possible to discuss suitable alternatives, which may include:

• an alternative courier;
• a revised shipping quotation;
• modification of the order;
• cancellation of the order with a full refund.

Should no suitable solution be available, the order will be cancelled and any payment received refunded in full.

International customers remain responsible for any customs duties, import taxes, local handling fees or similar charges imposed by their own country.

7. Delivery Address

Customers are responsible for ensuring that all delivery information is accurate before completing their purchase.

We cannot accept responsibility for parcels delayed, returned or lost due to an incorrect or incomplete delivery address.

Where an order must be re-dispatched because incorrect delivery details were supplied, additional shipping charges may apply.

8. Damaged, Faulty or Incorrect Orders

Every order is carefully inspected before dispatch.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery.

Please include:

• your order number;
• a description of the issue;
• clear photographs of both the product and the packaging.

Once the issue has been reviewed, we will arrange an appropriate resolution, which may include a replacement or, where appropriate, a refund.

9. Lost Orders

If your order has not arrived within 28 days of dispatch, please contact us.

Once we have investigated the shipment with the courier, we will arrange a replacement where the parcel is confirmed as lost.

Replacement orders cannot be provided where non-delivery results from:

• incorrect delivery information;
• failure to collect the parcel;
• refusal of delivery;
• unpaid customs or import charges.

10. Returns & Refunds

As every product is made specifically to order, we are unable to accept returns for:

• change of mind;
• incorrect size selected by the customer;
• paper preference;
• framing preference;
• accidental purchases.

This does not affect your statutory rights regarding faulty, damaged or incorrectly supplied goods.

Where a manufacturing defect, fulfilment error or transit damage is confirmed, we will provide an appropriate replacement or refund.

11. Intellectual Property

All photographs, artwork, text, graphics, branding and website content remain the intellectual property of Perspective Prints unless otherwise stated.

No content may be copied, reproduced, distributed, published or used without prior written permission.

The purchase of a print does not transfer copyright or reproduction rights.

12. Website Use

You agree not to:

• misuse the website;
• attempt unauthorised access;
• interfere with website security;
• upload malicious software or content;
• use the website for unlawful purposes.

We reserve the right to refuse service or cancel orders where necessary to protect our business or customers.

13. External Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, security or privacy practices of those external websites.

14. Limitation of Liability

To the fullest extent permitted by law, Perspective Prints shall not be liable for indirect, incidental or consequential losses arising from the use of this website or the purchase of products.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

15. Contact Us

You can also write to us at: 3 Wellswood Heights, Higher Erith Road, Torquay, TQ1 2NH, United Kingdom

For questions regarding these Terms & Conditions, please contact us through the website contact page or email us at contact@perspectiveprints.com

Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page, and continued use of the website constitutes acceptance of any changes.